Portal Training and Resources

Find Portal training and support, guides, FAQs, videos, registration, advanced materials, and more.

Portal logoPortal allows the general public and registered users to access court information online in eCourts counties, including searching for court dates and records, and making payments for fines and fees.

Overview

Advanced

Registration and Elevated Access

Registration for Portal is not required for anonymous users to search and view publicly available court information. The public may register if they plan to visit often and would like the ability to save cases to the ‘My Cases’ tab. See more details below for registration and Elevated Access. Only those users who have a verified business need and authority granted by statute will be approved for elevated access to access restricted case types or non-public information.

  • Registration is completed through the “Register/Sign In” link located in the top right corner of the Portal screen.
  • Attorneys who are not assigned to restricted case types, and do not wish to request elevated access, may register in Portal.
  • Attorneys should reference the Portal Elevated Access Roles document below for more information about attorney elevated access, and links to access File & Serve and the AOC-A-264 Portal Elevated Access Request/Agreement (Counsel).
  • Registration provides access to the “My Cases” Portlet and allows the user to save cases of interest for quick access.
  • Registration does NOT provide additional access to information or restricted case types; registered users have the same access to information as an anonymous/public user.

For more information, please see the guides and FAQs on this page.

Elevated Access

  • Portal Elevated Access Roles
  • Portal Domestic Violence Agency Elevated Access FAQs
  • Portal Government Agency Elevated Access FAQs
  • Judicial Branch Expands Elevated Access for Private Counsel in eCourts
     
  • Requests must be submitted through File & Serve, using the AOC-A-264 form.
  • Granted for all attorneys and allows access to restricted information on all cases which you are entitled to by statute and are an Enterprise Justice (Odyssey) ACTIVE Party / Participant assigned to the case.
    • Non-attorney staff are not eligible for elevated access; the requestor must be assigned a bar number.
  • Registration is NOT required and should NOT be completed. The ‘My Cases’ feature in Portal is available once Elevated Access is approved.
    • A Portal password email link is sent if an Attorney registers in Portal prior to requesting and being approved for Elevated Access. No additional notification is sent.
  • Portal uses the email address as the User ID. Portal permits one user to be associated with an email address.
  • Only ONE request is necessary; once AOC verifies the attorney is listed in Enterprise Justice (Odyssey), Elevated Access is granted with the Attorney Party ID and the attorney will be able to view ALL cases for which they are listed as an ACTIVE attorney in Enterprise Justice (Odyssey).
    • Attorneys do NOT need to submit a request for each case or restricted case type.
    • Attorneys will NOT be able to view restricted information until they are listed as an Enterprise Justice (Odyssey) ACTIVE attorney on the case.
    • Contact the applicable county Clerk of Court to be properly added as an Enterprise Justice (Odyssey) ACTIVE attorney to an applicable case.

Payments

What payments can be made in eCourts Portal?

  • Criminal court fees and fines can be paid online without visiting the courthouse by using Portal's MAKE PAYMENTS portlet.

The following payment types ARE accepted online:

  • Cost and Fees
  • Restitution
  • Criminal Attorney Fees
  • Probation and Parole Fees

The following CANNOT be paid online:

  • Alimony
  • Bond Forfeitures
  • Cash Bonds
  • Child Support Payments
  • Civil Judgments
  • Condemnations
  • Rent Bonds
  • Trust Funds
  • Upset Bids

See Portal FAQs for more information.

Standards and Codes

Hardware and Software Required

  • Portal uses similar system requirements as eFiling / File & Serve
  • Browser Requirements - Chrome™, Microsoft® Edge®
    • Note: Using the recommended browsers on MacOS may result in unexpected errors and issues.
  • Operating Systems - Microsoft® Windows®, Linux®, Chrome OS™ Android™, iOS, and OS X®
  • Recommended Hardware:
    • Intel® Core™ i3 or AMD A6 processors with at least a 2.0 GHz clock speed
    • 4 GB of RAM
    • 1920 x 1080 resolution of both desktop computers and mobile devices
  • High-speed Internet connection
  • Document Format - Adobe® PDF

Support

For additional support, contact eCourts@nccourts.org for questions or issues.