How does eFiling work?
Electronic filing, or eFiling, enables filers and courts to efficiently process documents and fees online. eFiling and Guide & File may be used by attorneys and self-represented litigants. eFiling manages the flow of information among filers, clerks, court personnel and judges:

• Filer Submits Documents: Filers log in to file case-­related documents online to any court in North Carolina.
• eFiling Delivers Documents to the Court.
  • Note: Filers may "recall" a submission up until the time the clerk begins review of that submission. Once a clerk begins reviewing a submission, the filer must request, in writing, that the clerk reject the writing to prevent filing.
• Clerks Accept or Return for Correction Submissions: Court clerks receive the electronically filed documents and associated fees for processing and acceptance, review the documents, accept the filings or return them for correction, and provide an electronic timestamp notification to the filer for the accepted documents.
• See the Support and Training section below for resources and more information.

Is eFiling secure?
Yes. The eFiling system adheres to state and federal security regulations and meets Payment Card Industry Security Standards to protect filer and transaction information.

What is eService?
eService is a feature provided by eFiling where documents are electronically served to other parties in a case via email. Using this option, you can track when each party received and opened the filing.

Note: Initial filing service must be served in person.

How do I serve other individuals with my eFiled documents?
Filers are responsible for accomplishing service of all filings as required by applicable court rules. For this purpose, filers may use the mail service, serve by hand delivery, send an email, or use eFiling as it offers the option of electronic service of each filing to the designated service contact.

Can I use eService without filing a document with the court?
Yes, eFiling may be used to exchange documents between parties without filing the documents through the courts.

Additional information and rules

• General Rules of Practice for the Superior and District Courts
• Supreme Court Approves Amendments to Rule 5 and Rule 5.1 of the General Rules of Practice for Superior and District Courts - February 1, 2023
• Supreme Court Adopts Electronic-Filing Rules for the Implementation of eCourts - effective May 10, 2021
• Questions for NCAOC?

Is eFiling mandatory for my court?
In eCourts counties, it is mandatory for attorneys and optional for self-represented litigants. See the General Rules of Practice for the Superior and District Courts.

What type of cases can I eFile?
All case types are available. Specific case types per court can be viewed by logging into eFiling and viewing the available options.

Note: eFiling for Appellate Courts and Business Courts are not in File & Serve.

When can I use eFiling?
eFiling is available 24/7. Consult your local court rules for court schedules. Note: The system may be temporarily offline from time to time for maintenance purposes.

When I need to file with a specific court, how will I know whether the county has transitioned to the new system?
The list of North Carolina counties currently accepting filings through the eFiling system is available on our eCourts page.

Can I use eFiling if I don't have a lawyer?
Yes, you can use eFiling even if you don't have a lawyer, but you are not required to use the site. Self-represented litigants may use eFiling and Guide & File with or without an attorney. Additionally, you may also file court documents at the courthouse.

You may view the Guide & File section to see if a guided interview is available for your case type. The service asks step-by-step questions to help you prepare court documents to file for certain case types. You may be able to eFile documents at the end of the process through Guide & File or the eFiling site.

Learn more about finding an attorney and other information in our Help Topics.

• DVPO: DV Agency Advocates Quick Reference Guide

Do I have to register to use eFiling?
Yes, all users must register prior to using eFiling.

• Firm Account: Firm Administrator
  The firm administrator will set up the firm account and invite the individual users (attorneys, paralegals, legal assistants, etc.) to set up their own accounts. From the landing page, the firm administrator can register for their firm account by creating their individual user account credentials and then adding the firm information. After registering, the firm administrator will receive an email to activate their account.

• Firm Account: Individual Users
  Firm Account Users include:
  • All legal professionals including:
    • Solo practitioners
    • Attorneys, paralegals, and staff at firms with multiple filers

  Individual users in a firm will be invited to create an account within a firm by the firm administrator. Once the firm administrator has added them to the firm account, the user will receive an email to set up their credentials.

  Note: Attorneys may be required to enter an attorney number. If you do not have an attorney number from this state, register as an individual.

• Individual Account Users
  Individual Users of File & Serve include:
  • Filers without lawyers (pro-se filers or self-represented litigants)
  • Process servers
  • Landlords and tenants (renters)
  • Pro hac vice or out-of-state attorneys
  • Other non-parties (for example, employers filing garnishment information)

  These users can register individually for their account here and scrolling down to ‘Register for an Individual Account.’ From there they will set up their account credentials and information. They must fill out all required fields. After submitting, they will receive an email with a link to activate their account.
   
  Note: Users must enter credit card information when setting up a File & Serve account that is needed to eFile a document.

Is support available for the eFiling system?
Yes, support is provided for both attorneys and pro se litigants. Please visit the support site and you can search for answers to your questions, or contact the Tyler Technologies eFiling support team.

Is training available for using eFiling?

• FAQs for Attorneys
• Filer Process Reference Guide
• Filer Training Video
• Overview of File & Serve Job Aid
• DVPO File & Serve Job Aid
• DVPO: DV Agency Advocates Quick Reference Guide
• eCourts Name Indexing Standards
• eCourts County Codes for Odyssey
• Tyler Technologies eFiling Cloud Knowledge Base
  • Tyler Training Videos
  • Tyler User Guide List
  • Tyler How-To for PDF Conversion
• Learn more by topic
• How to file a new case - read more  |  watch the video
• How to file into an existing case -  read more  |  watch the video
• eFiling Support

What hardware and software are required for eFiling / File & Serve?

• Browser Requirements - Chrome™, Mozilla® Firefox®, Microsoft® Edge®, or Safari®
  • It is recommended to NOT use Safari to set up a payment account. Users can file in Safari only after they have a payment account set up from another browser.
• Operating Systems - Microsoft® Windows®, Linux®, Chrome OS™ Android™, iOS, and OS X®
• Recommended Hardware:
  • Intel® Core™ i3 or AMD A6 processors with at least a 2.0 GHz clock speed
  • 4 GB of RAM
  • 1920 x 1080 resolution of both desktop computers and mobile devices
• High-speed Internet connection
• Document Format - Adobe® PDF

Is there a fee to use eFiling?
Not all eFilings have fees associated with them. For those filings that fees are assessed, the amount is automatically calculated by the system based on the case, filing, and service information the filer provides.

• Standard court filing fees: Contact your local court for information on filing fees.
• Convenience fees: A convenience fee is assessed to cover the credit card processing fees.
• Service fees: A service fee is assessed for use of the eFiling system.

File & Serve does not charge filing fees to the designated form of payment until the filing is accepted by the clerk. If a filing is rejected by the clerk, the filer will not be charged twice.

What is the convenience fee?
A convenience fee is assessed to cover the credit card processing fees.

What about filings with no charge?
Filers must select payment method when filing a document for which there is no charge, such as a proposed order. File & Serve will not charge that credit card, but the system requires this selection in order to accept the filing.

What about subsequent filings?
Users filing subsequent filings in a case must pay through "Additional Services" in order to ensure that fees are properly assessed.

• Absolute Divorce*
• Adult Guardianship
• Adult Name Change
• Application for Certificate of Verification of Prior Expunction
• Domestic Violence Protective Order*
• Motion to Claim Exempt Property*
• Petition to Proceed as an Indigent*
• Probate
  • Year’s Allowance
  • Summary Administration
  • Small Estate Administration
• Request for Relief from Fines, Fees, and Other Monetary Obligations
• Small Claims*
  • Money Owed*
  • Repossession of Personal Property*
• Summary Ejectment
  • Complaint in Summary Ejectment
  • Tenant’s Answer and Counterclaims*
  • Appeal to District Court

*eFiling is available for these case types in eCourts counties only.

• Guide & File FAQs and How-To Basics
• Guide & File Support
• DVPO: DV Agency Advocates Quick Reference Guide
   
• News: August 2020  |  March 2021  | Guide & File video
• Guide & File Fact Sheet

• Case Numbers: In Odyssey there are four parts: year (2 digits), case type (letters), case sequence number (6 digits), and county identifier (3 digits). Example: 21CR000003-910
  
• Use "Sounds Like" for a Soundex search if unsure of spelling.
• Partial Name or Number Search: Use an asterisk (*) at the end of your partial info (enter at least 1 letter for name or 4 characters for case number). Note: The * and % symbols work in Odyssey and Portal but not File & Serve. View the Name Indexing Standards.
• Portal Smart Search: Select Advanced Filtering Options for options to filter your search by location (General Options), party name, DOB, etc. (Party Search Criteria), and/or case type, case status, case filing date range (Case Search Criteria).

What payments can be made in eCourts Portal?

Criminal court fees and fines can be paid online without visiting the courthouse by using Portal’s MAKE PAYMENTS portlet.

The following payment types are accepted online:

• Cost and Fees
• Restitution
• Criminal Attorney Fees
• Probation and Parole Fees

The following CANNOT be paid online:

• Alimony
• Bond Forfeitures
• Cash Bonds
• Child Support Payments
• Civil Judgments
• Condemnations
• Rent Bonds
• Trust Funds
• Upset Bids

See Portal FAQs for more information.

Registration for Portal is not required for anonymous users to search and view publicly available court information.

Please see more information about Portal and how to register. The public may register if they plan to visit often and would like the ability to save cases to the ‘My Cases’ tab. Only those users who have a verified business need and authority granted by statute will be approved for elevated access to access restricted case types or non-public information.

• Registration is completed through the “Register/Sign In” link located in the top right corner of the Portal screen.
• Attorneys who are not assigned to restricted case types may register in Portal.
• Registration provides access to the “My Cases” Portlet and allows the user to save cases of interest for quick access.
• Registration does NOT provide additional access to information or restricted case types; registered users have the same access to information as an anonymous/public user.

Reference the Portal Elevated Access FAQs for links to access File & Serve or the AOC-A-264 Portal Elevated Access Request/Agreement (Counsel).

Elevated Access

• Requests must be submitted through File & Serve, using the AOC-A-264 form.
• Allows access to view Juvenile, Protective Order, and/or Special Proceedings Confidential (SPCC) restricted case types in Portal.
• Granted only for attorneys who are listed as an ACTIVE attorney on at least one of the restricted case types in Odyssey.
  • Non-attorney staff are not eligible for elevated access; the requestor must be assigned a bar number.
• Registration is NOT required and should NOT be completed. The ‘My Cases’ feature in Portal is available once elevated access is approved.
  • A Portal Password email link is sent if an Attorney registered in Portal prior to requesting and being approved for Elevated Access. No additional notification is sent.
• Portal uses the email address as the User ID. Portal permits one user to be associated with an email address.
• Only ONE request is necessary; once AOC verifies the attorney is ACTIVE on at least one case of the restricted case types in Odyssey, Elevated Access is granted with the Attorney’s Party ID and they will be able to view ALL cases for which they are listed as an ACTIVE attorney in Odyssey.
  • Attorneys do NOT need to submit a request for each case or restricted case type.
  • Attorneys will NOT be able to view a restricted case until they are listed as an Odyssey ACTIVE attorney on the case.
  • Contact the applicable county Clerk of Court to be properly added as an Odyssey ACTIVE attorney to an applicable case(s).

• Portal Overview Guide
• Portal Advanced User Guide
• Portal FAQs
• FAQs for Attorneys
• Portal Introduction and Overview Video
• Portal Elevated Access Video
• Portal Elevated Access Roles
• Portal Government Agency Elevated Access FAQs
• Portal Smart Search Video
• Portal Search Hearings Video
• Portal Make Payments Video
• Portal Judgment Search Video
• Portal Transcript Search Video
• Portal Fact Sheet
• eCourts Name Indexing Standards
• eCourts County Codes for Odyssey

What hardware and software are required for eFiling / File & Serve?

• Portal uses similar system requirements as eFiling / File & Serve
• Browser Requirements - Chrome™, Mozilla® Firefox®, Microsoft® Edge®, or Safari®
• Operating Systems - Microsoft® Windows®, Linux®, Chrome OS™ Android™, iOS, and OS X®
• Recommended Hardware:
  • Intel® Core™ i3 or AMD A6 processors with at least a 2.0 GHz clock speed
  • 4 GB of RAM
  • 1920 x 1080 resolution of both desktop computers and mobile devices
• High-speed Internet connection
• Document Format - Adobe® PDF